What is a PSAP?

~ A PSAP is a public safety answering point commonly known as a dispatch center. 9-1-1 calls are routed to the nearest PSAP. The PSAP receiving the 9-1-1 call is the Primary PSAP.

What does ADEM’s 9-1-1 Coordinator do?

~ The 9-1-1 Coordinator’s office serves as a liaison between the local PSAPs, the state government, and the Legislative Blue Ribbon Committee on Local 9-1-1 Systems. This position also works to educate the public and public safety stakeholders on the capabilities of the state’s 9-1-1 system, as well as working to improve our system while preparing to transition to Next Generation 9-1-1. The 9-1-1 Coordinator also works to promote Smart911 throughout the state.

Who assigns 9-1-1 addresses?

~ 9-1-1 addresses are assigned by your local jurisdiction. Contact your county judge or local emergency management coordinator to find out who is responsible for your area.

What is Smart911?

~ Smart911 serves as an enhancement to our state’s legacy 9-1-1 system. Smart911 allows residents to go on-line and create a safety profile for their household. In the event that you or a family member ever has to call 9-1-1, the safety profile you created will be available to 9-1-1 Telecommunicators (usually called dispatchers). Smart911 allows you to enter as much or as little information as you please. The site is free, private, and secure. Safety profile can include information on family members, phone numbers, work/home/school addresses, medical history, allergies, pets, pictures, floor-plans, utility shut-off valves – anything you would like emergency responders to know about your family and property. Again, this information will only be available if you call 9-1-1 from a phone number linked to your safety profile.

How many 9-1-1 calls are made each year in the US?

~ There are more than 240 million 9-1-1 calls each year!

What should I do if I accidently call 9-1-1?

~ Stay on the line and tell the telecommunicator you placed the call by mistake.

Is calling 9-1-1 from a cell phone the same as calling from a land-line?

~ No. Land-lines are tied to a specific location that is immediately available to the telecommunicator. While wireless location accuracy is improving, it is always best to call 9-1-1 from a land-line whenever possible.

Location is the most important question that a 9-1-1 telecommunicator will ask a caller. Practice situational awareness and always know your location. Emergency responders must have a dispatchable location to get help where it’s needed.

Arkansas Department of Emergency Management:
Building 9501 Camp Joseph T. Robinson
North Little Rock, AR 72199

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